Frequently asked questions
Everything about shipping, orders, products and returns. Can't find your answer? Contact us, we reply fast.
Shipping & delivery
How long does shipping take?
We ship from the US within 24 hours. Delivery usually takes 3–7 business days, depending on your location.
Do you offer free shipping?
Yes, shipping is free on all US orders over $49. Orders under $49 have a small flat rate shown at checkout.
How do I track my order?
As soon as your order ships, we email you a tracking link so you can follow it all the way to your door.
Orders & payment
What payment methods do you accept?
Visa, Mastercard, Amex, PayPal and Shop Pay, all through Shopify's secure, encrypted checkout.
Can I change or cancel my order?
We ship fast, so email us at contact@snoofen.com as soon as possible. If it hasn't shipped yet, we'll happily update or cancel it.
Products
Are your products safe for pets?
Yes. Everything we sell is made from non-toxic, pet-safe, vet-approved materials with no sharp edges.
Which product is right for my pet?
Snuffle mats and puzzle feeders for boredom and fast eaters, lick mats for anxiety and grooming, and cooling mats for hot days. Not sure? Message us and we'll help you pick.
How do I clean them?
Most of our mats and feeders are easy to rinse and dishwasher-safe. Check the product page for specifics.
Returns & guarantee
What's your return policy?
Every order is backed by our 30-day money-back guarantee. If you're not happy, contact us for a full refund, no fuss.
What if my order arrives damaged?
We're sorry! Email us a photo at contact@snoofen.com and we'll send a replacement or refund right away.